Shipping policy

Shipping Policy

Thank you for shopping with Volix.

Order Processing

Orders are usually processed within 1–3 business days after payment is received, excluding weekends and public holidays.

During busy periods, processing times may be longer.

Shipping Locations

We currently ship to addresses within Australia.

If international shipping is available, shipping costs and delivery times will be shown at checkout.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.

Estimated Delivery Times

Standard delivery: approximately 3–10 business days
Express delivery, if available: approximately 1–5 business days

Delivery times are estimates only and may vary depending on courier delays, location, public holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email or SMS, depending on the shipping method selected.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order. Volix is not responsible for delays or lost parcels caused by incorrect or incomplete delivery information provided by the customer.

Lost Or Damaged Parcels

If your parcel is lost or damaged during delivery, please contact us at [your email address] with your order number so we can assist you.

Contact

For shipping questions, please contact us at:

Email: Volix.australia@gmail.com